FAQ
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"To provide you with an unmatched design experience, bespoke engagement rings start at £4000 and Bespoke wedding band at £2000 and Bespoke everyday jewellery starts at £1500 while all repairs starts at £300. Pricing reflects the value clients receive from exceptional custom processes, which include working with a personal jewelry designer to create your one-of-a-kind ring, as well as our at-home try-on experience. Clients who participate in the bespoke design experience are also able to keep their custom try-on ring as a travel ring."
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For your bespoke piece, it usually takes 10-12 weeks from the start of the design to finish. But if you need it sooner, just let me know.
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Yes including United States, Austrial and the rest of the world
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"All bespoke and collection pieces are not returnable because each piece is hand-crafted and made specifically for you. I stand behind all of my jewelry and offer a free lifetime warranty against any manufacturing defects."
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"When it comes to purchasing your engagement ring, I want to ensure it's as convenient as possible for you. That's why we offer a range of payment options tailored to your preferences. Whether you prefer wire transfers, bank checks, personal checks, or credit card payments, we've got you covered. If wire transfer is your preferred method, feel free to reach out to me directly for detailed instructions.
For our exclusive bespoke jewelry pieces, I understand that each piece is special and unique to you. That's why we kindly request an initial deposit ranging from 25% to 50% upfront, depending on the specific piece. As we work together on your custom design, any adjustments made from the original quote will be reflected in the final balance. Rest assured, full payment will be required before the delivery of your piece. Your satisfaction is my priority, so please don't hesitate to let me know if you have any preferred payment methods or if there's anything else I can assist you with."
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We'll replace melee diamonds (2mm and smaller) for free within the first 6 months. If there's damage (like a missing prong), we'll replace the diamonds/stones upon request at the client's cost.
For other stones (like emeralds, opals, sunstones, and other coloured gemstones), replacements are available at the client's cost plus shipping. Please remember, sunstones and opals can easily chip if not cared for properly, similar to a wine glass, while emeralds can also chip because they're brittle
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Certainly, we provide appraisals through a reliable, local third-party appraiser that you can trust.
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Yes